Frequently Asked Questions

How do I participate in this promotion?

Purchase a Qualifying Product between Thursday 4th October 2018 and Wednesday 5th December 2018, then submit an online claim within the promotional period as detailed in the Terms and Conditions on this website. 

Qualifying Products are detailed on the Qualifying Products page.

For further details on how to submit your online claim click here.

How many times can I participate in this promotion?

There is a maximum of one claim per qualifying product purchased and a maximum of one claim per person/household.

My product is not listed as a qualifying product, is it eligible for the promotion?

We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website

How do I prepare my proof of purchase to upload during the claim process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

Why is my purchase date not available to select in the claim form?

This is likely to be for one of the following reasons:

  • You are too early to claim for this promotion.
  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Please refer to the Terms and Conditions of this promotion for full details of the claiming periods.

How do I upload my proof of purchase?

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

Where can I find the serial number of my new cooker?

Your induction hob serial number is located on a sticker on the reverse/bottom on the silver metal covering

You can find the serial number on the bottom of the covering

I have just submitted a claim, what happens next?

Your claim will be reviewed by one of our agents and the status of your claim will be emailed to you. You can also use the Track My Claim function on this website.

I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Track my Claim’ function on this website.

I have received a missing document email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The serial number you entered on your claim is invalid

How long will it take to receive my gift?

You will receive your gift within 5 working days.

Why have I not received my gift?

If you have received an email to confirm approval of your gift, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • If you have a query regarding receipt of your reward, please contact us here

I do not have the serial number of my Beko cooker as I have not taken delivery yet, what do I do?

If you have not yet taken delivery of your new Beko cooker, you will have the option to select that you do not have the serial number within the claim form.

You will then be asked to input your delivery date and we will email you after delivery has taken place to remind you that you need to supply us with your serial number in order for us to review your cashback claim.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 03452160094

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.

Track Your Claim

Enter your Claim ID below to track the progress of your claim